As it stands, the Philippines happens to be among the fastest-growing countries in Southeast Asia. In fact, Manila is home to many successful businesses that have capitalised on the favourable economic climate.
One key area of interest that many companies, both large and small, are shifting their attention to is call centre outsourcing in the Philippines. After all, tens of thousands of aspiring young Filipinos graduate from sought-after universities each year – the BPO (business process outsourcing) sector holds a lot of promise.
Why it makes sense to outsource a call centre in the Philippines
According to recent statistics, the BPO sector employs over 1.3 million people and generates well over £20 billion in revenue every year. Nearly 70% of these revenues are a direct result of Filipino call centre outsourcing providers. As a matter of fact, call centre outsourcing in the Philippines is growing so rapidly that it is expected to hit the £32+ billion mark by 2022.
Suffice it to say, businesses of all scales and industries worldwide can benefit and profit monumentally by outsourcing their call centre in the Philippines. Here are a few more reasons so as to why you should make the Philippines your next call centre outsourcing destination:
‘Agents’ can speak like native English speakers
The majority of existing call centres in the country have highly skilled agents who are well-versed in English – with many of them speaking in a perfectly understandable neutral accent and even those who can fluently speak in a native American or British accent.
BPO sector is booming
The booming BPO sector here recently overtook Mumbai as the second-best outsourcing provider in the world.
A steady supply of skilled manpower
The Philippines has skilled graduates who are willing to bypass their regular day jobs for better paying night jobs in call centres.
Laila Azzahra is a professional writer and blogger that loves to write about technology, business, entertainment, science, and health.