The BPO industry in the Philippines is booming. The goal of any business is to reduce costs, enhance operating efficiencies, and increase revenue, which in turn will lead to growth and sustainable profits. From a 30,000-feet view, outsourcing your BPO requirements to the Philippines is a great way to achieve all of these. At a closer look, you understand that it is a complex business model that requires attention to detail and careful planning to properly execute.
Let’s pause and take a quick second to examine the individual benefits for your business when you turn to outsourcing. First and foremost, BPO helps your business reduce its costs. Whether you are taking advantage of more cost-efficient labor pools, eliminating the associated overhead costs from facilities, or just streamlining your processes, you can save money.
The second reason why this is a growing trend is that it allows you to specialize in your processes and be an expert. BPO providers like PITON-Global in the Philippines are the experts for any type of front or back-office process that you may want or need to outsource. Also, a part of the money you save through outsourcing can be allocated to hiring local experts in other areas of your business. In general, it allows you to shift your focus to a quality and specialization approach.
Lastly, let’s talk about how it allows you to focus on the big picture. By moving some of your day-to-day type operations, you can begin to focus on the bigger picture items, and you can begin to transform your growing business and prepare it for its next stage. Organizations hitting these transitional stages can struggle in balancing their daily and future needs, but utilizing BPO frees you up to manage both.
Okay, so we understand why it’s a good idea for your business, but what types of processes should you consider outsourcing? The good news is that there are a lot of business processes that you can move offshore. These include administrative tasks, accounting, and financial services, customer acquisition & retention, customer care, HR, and the list goes on. We should only expect to see it grow in the coming years. Now we turn our attention to how we decide on who to partner with. For that, we have to look at a few different things.
I cannot stress enough the importance of focusing on quality as you look to partner with a BPO firm in the Philippines. All of the benefits of outsourcing will be completely negated if you work with a cut-rate partner who hurts the quality of work and the reputation of your brand name.
That said, let’s examine the important qualities of a top-notch BPO partner. Earlier, we touched on the concept of adding experience and knowledge to all parts of your business. This means that you will want to choose a partner like PITON-Global that is an expert in whatever process you are outsourcing.
Next, you need a BPO firm with the infrastructure and support system to handle the demands of your business. Does the vendor use cutting-edge technologies to support your agents and program? Does the management team have the needed domain expertise to manage your program efficiently? These are all questions that you have to consider and need to make sure you can answer before you enter into a long-term partnership.
Lastly, you have to understand and trust the workforce. Again, speaking to the idea of expert knowledge and experience, you want to make sure that this firm hires the most educated, qualified, and experienced workers in this industry. Additionally, you are looking for experts in communication and customer service. Are they pleasant and professional in their communication with customers? Remember, in most processes; agents will interact directly with your customer base and act as brand ambassadors for your business.
All in all, this process is not one to be taken lightly as it will have a major impact on your business. Looking at the considerations we just covered, outsourcing ticks all of these boxes. BPO Philippines will help you grow and turn your focus towards your 5 and 10-year plans. You now have the blueprint, it is time to get to work.